Blue Boy Furniture is committed to protecting the privacy and personal data of all individuals whose information we process. This policy explains how individuals may raise concerns or complaints regarding our handling of personal data and how such complaints will be managed.

This policy supports compliance with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Data (Use and Access) Act 2025 (where applicable)
• Information Commissioner’s Office (ICO) guidance

This policy applies to any individual whose personal data is processed by Blue Boy Furniture.
Individuals have the right to complain if they believe that Blue Boy furniture has infringed data protection legislation because of the way Blue Boy Furniture has handled their personal information (or the personal information of someone they’re acting on behalf of).

We encourage individuals to contact us first so that we may investigate and resolve the matter promptly.

How to Submit a Complaint

Complaints may be submitted by email to DPO@Blueboyfurniture.co.uk

Or by Post to:
Blue Boy Furniture
Plas Newydd
Spurlands End Road
Great Kingshill
HP15 6HY

Complaints should include the following information:
• Name and contact details
• Description of the concern
• Relevant dates
• Any supporting information or documentation
• Desired outcome (if applicable)

Complaint Handling Procedure

Step 1 – Acknowledgement

We will acknowledge receipt of the complaint without undue delay and normally within 30 days of receipt once your identity has been verified.

As part of the acknowledgement Blue Boy Furniture will explain the next steps in the process and provide a contact point for further enquiries

Step 2 – Investigation

We will investigate the complaint fairly, objectively and without undue delay.

The investigation may include:
• Reviewing relevant records and systems
• Assessing compliance with applicable legislation and internal policies
• Requesting additional information from the complainant where necessary

Where the complaint may take longer than expected, Blue Boy Furniture will keep the complainant updated.


Step 3 – Outcome

Following investigation, we will provide a written response setting out:
• The findings of the investigation
• Any corrective actions taken or proposed
• Any reasons where no action is considered necessary
• Information regarding escalation rights

Escalation and ICO Complaints

If an individual remains dissatisfied with our response, they may contact the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Confidentiality

All complaints will be handled confidentially and only shared with individuals who require access to investigate and resolve the matter.

Information relating to complaints will be processed in accordance with applicable data protection legislation.

Record Keeping

Blue Boy Furniture will maintain records of:
• Complaints received
• Acknowledgements issued
• Investigation activities
• Decisions and outcomes
• Corrective actions implemented

Records will be retained in accordance with our Data Retention Policy and only for as long as necessary.

Policy Review

This policy will be reviewed annually or sooner where:
• Legislative changes occur
• Regulatory guidance changes
• Significant complaints or incidents indicate a need for revision

Policy Owner: Blue Boy Furniture

Version: 1.0

Effective Date: 18 June 2026